Frequently Asked Questions

Find answers to common questions about our banking services, accounts, and policies.

👤

Account Management

📱

Online & Mobile Banking

💰

Fees & Charges

🏠

Loans & Credit

🔒

Security & Privacy

📞

Customer Service

Still Need Help?

Our customer service team is here to assist you with any questions not covered in our FAQ.

Call Us

Speak directly with our support team

1-800-BRENT-BANK

Mon-Fri 7AM-9PM

Live Chat

Chat with us online during business hours

Secure Message

Send us a message through online banking

Frequently Asked Questions

Account Management

How do I open a new account?

What's the minimum balance required?

How do I close my account?

Can I change my account type?

Online & Mobile Banking

How do I reset my online banking password?

Is mobile banking safe?

How do I deposit checks using mobile banking?

Why can't I log into online banking?

Fees & Charges

What fees does the bank charge?

How can I avoid overdraft fees?

Are there foreign transaction fees?

How do I dispute a fee?

Loans & Credit

What types of loans do you offer?

How do I apply for a loan?

What credit score do I need?

How long does loan approval take?

Security & Privacy

How do you protect my personal information?

What should I do if I suspect fraud?

How do I report a lost or stolen card?

Do you offer identity theft protection?

Customer Service

What are your customer service hours?

How can I contact customer service?

How do I find the nearest branch or ATM?

Can I speak to someone in person?

Still Need Help?

Call Us

Live Chat

Secure Message

Popular Pages