24/7 Customer Support

We're here to help you whenever you need us

Phone Support

Speak directly with our customer service team

1-800-BMT-BANK (1-800-268-2265)
24/7 for account services

Live Chat

Get instant help through our secure chat

Available on website and mobile app
24/7 automated, 6AM-11PM live agents

Email Support

Send us detailed questions or concerns

support@brentmoortrust.bank
Response within 24 hours

Video Banking

Face-to-face assistance from home

Schedule through mobile app
Mon-Fri: 8AM-8PM, Sat: 9AM-5PM

Support Performance

< 2 min
Average Response Time
Phone support
98.5%
Customer Satisfaction
5-star ratings
94.2%
First Call Resolution
Issues resolved
12
Support Languages
Languages available

Common Support Topics

Account Access

Transactions

Cards & Security

Products & Services

Self-Service Options

Emergency Contacts

Lost/Stolen Cards
1-800-BMT-LOST
24/7
Fraud Reporting
1-800-BMT-FRAUD
24/7
Account Emergencies
1-800-BMT-HELP
24/7
Technical Support
1-800-BMT-TECH
24/7

Quick Actions

Security Notice

We will never ask for your full password, PIN, or Social Security number over the phone or email.

Report suspicious communications immediately

Feedback

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